Title: Senior Customer Support Representative – International Voice Process

Location: Gurgaon (Cyber City)

Job Type: Full-Time

Industry: BPO / ITES / Customer Service

Role Category: Customer Service / International Voice Process

Job Summary:

We are hiring experienced professionals for the role of Senior Customer Support Executive – International Voice Process in Gurgaon. The role involves handling global customer interactions, primarily focused on billing-related queries, ensuring accurate resolution and high customer satisfaction in a fast-paced environment.

Key Responsibilities:

Handle inbound international voice calls related to billing and account queries
Resolve billing discrepancies, payment issues, and account concerns
Provide accurate, prompt, and professional customer support
Maintain high standards of communication, empathy, and problem-solving
Work effectively in rotational shifts across global time zones
Ensure compliance with company policies and quality standards

Requirements

Minimum 1yr + experience in International Voice Process (mandatory)
Freshers are not eligible
Qualification: UG / Graduate / PG (any discipline)
Excellent English communication skills (spoken & written)
Strong interpersonal and conflict-resolution skills
Candidates with max 30 -45 days’ notice period preferred

Work Details:

Work Mode: Work From Office
Shift: UK Rotational shifts
Week Off: 2 rotational offs

Benefits

• Salary: Up to ₹7 LPA (based on experience)

• Both-side cab facility

• Opportunity to work with a captive unit

• Career growth through Internal Job Postings (IJP) across roles and business units

Hiring Sr. Customer Support - International Voice Gurugram

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