Hindi/English Speaking Customer Service Agent in… - Jobeax
Vacancy description
Hindi/English Speaking Customer Service Agent in Gurugram, India
Policybazaar.com
India, Gurugram
Hindi/English Speaking Customer Service Agent in Gurugram, India is listed on Jobeax. Browse 30,000+ vacancies available.
Job description Customer Service Executive Location: Gurugram, Haryana Contact Person - HR Kusum WhatsApp your resume to View phone number on https://jobeax.com/link/9QmyBd6n6RNe4gQ1 Interview Mode - Only Face-to-Face (No Virtual Interviews) Qualification - 0-3 yrs (Freshers are welcome)
Job description https://jobeax.com/link/pM9eJA1MEBnlFXsl is looking for dynamic, customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be PolicyBazaar's voice, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Key Responsibilities:
Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through professional communication and problem-solving.
Meet daily, weekly, and monthly targets that the team lead sets.
Required Skills:
Excellent communication skills (verbal and written) in English and Hindi.
Ability to handle customer queries efficiently and politely.
Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call center or customer support role is a plus.
Freshers and experienced candidates can both apply
Minimum education: Graduate
Salary package 2.5 LPA to 4 LPA
Qualifications
0- 3 years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work
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