Helfie - Technical Support Engineer in Hyderabad, भारत

Skills & Qualifications :Technical Background & Aptitude (Must-Have) :- Database Proficiency : Hands-on experience writing and executing database queries (SQL or NoSQL) to query user records, transactional states, and system configurations.- Log Script & Scripting Knowledge : Demonstrated ability to read, search, and analyze user log scripts, application log traces (e.g., CloudWatch, Datadog, ELK/Kibana, or Logcat), and basic JSON/XML payloads to pinpoint errors.- Technical Troubleshooting : Methodical mindset for isolating root causes across app front-ends, APIs, and database back-ends. Experience & Domain Knowledge :- 3+ years in a Technical Support, Customer Support, or L2 Support Engineer role for a software, SaaS, or mobile app product. - Experience working with support queue tools (Jira, Zendesk, Zoho, or similar). - Comfort navigating mobile/web architectures, user authentication flows (OAuth, JWT, session tokens), and API response codes. (ref:hirist.tech)