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Title: Manager Software Engineering - D365 CE
Management Level: Manager
Caterpillar is seeking a Manager Software Engineering - D365 CE to lead the technical delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions with strong integration into Dynamics 365 Finance & Operations (F&O). This role blends handson technical expertise, solution architecture ownership, and people management to deliver enterprisescale CRM and ERP solutions.
The successful candidate will act as a technical authority, guiding architectural decisions, building complex solutions, and managing engineering teams. This role requires close collaboration with product owners, functional consultants, integration teams, DevOps, cloud infrastructure, and enterprise architecture teams to ensure highquality, secure, and scalable solutions.
This role will lead the endtoend design, development, and delivery of scalable enterprise solutions across Microsoft Dynamics 365 Customer Engagement and Finance & Operations. Responsibilities span multiple apps in CE, including Sales, Marketing, Customer services & Field services. The Solution Architect will be accountable for designing, building, and implementing complex solutions that integrate seamlessly across these Dynamics 365 applications like D365 F&O, ensuring scalability, performance, and business value.
Lead endtoend design, development, and delivery of Dynamics 365 CE solutions (Sales, Customer Service, Marketing, Field Service) with integrations to D365 F&O.
Define and own the technical architecture ensuring scalability, performance, security, and alignment with enterprise standards.
Guide technical strategy for CE implementations, upgrades, customizations, and integrations.
Design and develop integrations and web services using C#, .NET, JavaScript/TypeScript, and modern frontend frameworks as required.
Enforce code quality, performance optimization, upgradesafe practices, and D365 CE best practices through reviews and governance.
Integration & Data Management
Design and oversee integrations across CE, F&O, Power Platform, Azure services, and thirdparty ISVs using:
Azure Logic Apps, Service Bus, Data Factory
Support and guide data migration and ETL strategies, acting as the technical SPOC where needed.
DevOps, Release & Environment Management
Own CI/CD pipelines and DevOps practices using Azure DevOps.
Manage CE and Power Platform environments across Dev, Test, UAT, and Production.
Oversee Power Platform Admin Center (PPAC) activities including deployments and lifecycle management.
Estimate development effort, monitor delivery progress, and manage technical risks.
Manage and mentor D365 CE engineering teams, providing technical guidance, performance feedback, and career development.
Reusable Assets & Innovation
Promote automation and AIenabled capabilities using Copilot Studio and AI Builder.
Stay current with Microsoft D365 CE, Power Platform, and Azure roadmap to influence future solutions.
Software Development
Proven experience as a Technical Lead or Solution Architect in at least 8 full cycle Dynamics 365 CE implementations.
Hands on expertise with CRM workflows, plug ins, Power Platform integrations, and customization of CE entities.
Advanced proficiency in Azure services (Logic Apps, Service Bus, Functions, API Management) and Power Platform (Power Apps, Power Automate, Power BI).
Skilled in front end frameworks such as React and Angular for custom UI development.
Software Development Life Cycle
Strong understanding of software development lifecycle (SDLC), Agile/Scrum, and SAFe methodologies.
Exposure to PI planning, sprint execution, and DevOps practices.
Applies performance tuning strategies and continuous improvement practices.
Software Integration Engineering
Skilled in integration strategies between CE, F&O, Power Platform, Azure services, and third party ISVs.
DMF / Data Management Framework
Azure Logic Apps, Service Bus, Data Factory
Experienced in aligning CE with ERP and legacy systems for seamless data exchange.
Supports ETL processes and data migration strategies, acting as the primary technical SPOC.
Software Product Design / Architecture
Deep understanding of CE architecture, design patterns, agile methodologies, and performance optimization.
Provides guidance on strategic areas such as ALM, environment strategy, integration strategy, data migration strategy, and security strategy.
DevOps & Release Management
Strong knowledge of DevOps pipelines, CI/CD, Git, and Azure DevOps practices.
Manages build, release, and deployment activities across CE environments.
Oversees Power Platform Admin Center (PPAC), managing code branches, build pipelines, and releases across Dev/UAT/Prod environments.
Skilled in environment management, monitoring release dependencies, and ensuring compliance with Microsoft standards.
Demonstrated experience managing technical teams and driving engineering excellence.
Strong stakeholder communication skills across business, IT, and vendor teams.
Expertlevel experience with Dynamics 365 CE development and solution architecture.
Expertlevel experience with Microsoft development stack (C#, .NET, JavaScript, TypeScript).
Expertlevel experience with Azure DevOps, CI/CD pipelines, and Azure microservices.
Extensive experience with Microsoft Fabric for data integration and analytics.
Strong knowledge of integration strategies (OData, REST APIs, Dual Write, Azure Logic Apps, Service Bus).
Working knowledge of Azure tenant and environment management for CE and Power Platform.
Experience collaborating with ISVs and IPs, and integrating CE with F&O using Common Data Services (Dual Write).
Proficient in customization, configuration, and development (plugins, workflows, Power Automate, business rules).
Familiarity with frontend frameworks (React, Angular) for custom UI development.
Handson experience with automation, AI Builder, and Copilot Studio to enhance CE business processes.
Experience
- 12–15+ years of demonstrated work experience in ERP technologies with 10+ years in Microsoft Dynamics 365 CE development and customization.
- Proven experience as a Technical Lead or Solution Architect in at least 8 full-cycle D365 CE implementation.
Microsoft Power Platform Solution Architect
Experience with Power Pages (portals) or AI-powered Copilot Studio.
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