Vacancy description
Amazon Robotics
India, Bengaluru
Head of Risk Management and Audit in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
To deliver on this reputation for trust the Selling Partner Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. To uphold this reputation, the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile, possess an entrepreneurial mindset to develop innovative solutions, demonstrate relentless determination to achieve goals, and excel in breaking down and solving complex challenges.
The EMP team is dedicated to designing and implementing policies, tools, and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically, we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. As a Risk Manager II (RM II) on the Escalation Management and Prevention (EMP) team, you will be a global subject matter expert in handling abuse-related escalations, including high-severity and Public Relations (PR) cases. Your role includes driving initiatives to eliminate root causes of escalations in partnership with the Risk Insights and Defect Elimination team, preparing risk papers, and improving decision accuracy across your assigned vectors. Additionally, you will manage and deliver training programs for new team members and contribute to regional risk management initiatives to enhance customer and seller experiences. You will also coordinate key global events, ensuring alignment with policies and procedures, making your role crucial in maintaining operational efficiency and improving process quality.
Amazon is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Drive Quality Improvement Initiatives:
Lead WW quality initiatives for specific vectors by analyzing defect data and developing action plans to eliminate root causes.
Collaborate with cross-regional teams to improve decision accuracy and support quality audits with insights for process enhancements.
Conduct training needs analysis and develop onboarding and mentoring plans for new team members.
Drive risk assessment and mitigation initiatives in collaboration with program teams for a program/vector/process at worldwide level.
Leverage high-level judgment to identify and address complex enforcement decisions, enhancing customer and seller experiences.
Prepare and Present Risk Papers:
Regularly prepare and present risk papers that track key risk indicators, escalation trends, and root causes.
Provide insights and collaborate with the Risk Insights and Defect Elimination team to build solutions and implement guardrails.
Own the planning, communication, and management of key events such as Amazon Rolling Thunder (ART) and Marquee events, ensuring compliance with policies and procedures.
The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. To uphold this reputation, the EMP team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile, possess an entrepreneurial mindset to develop innovative solutions, demonstrate relentless determination to achieve goals, and excel in breaking down and solving complex challenges.
The EMP team is dedicated to designing and implementing policies, tools, and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically, we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
Bachelor's degree or equivalent
Experience handling confidential information
5+ years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification, or similar risk or compliance credentials
Experience with SQL and Excel
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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