Are you looking to become a leader in a global operation with hundreds of managers and thousands of employees Would you like the challenge of delivering continuously improved customer experiences to over IN customers Could you assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation If you want to be involved in creating the future of online retail, and are dynamic, organized, and a self-starter join our Operations Team.
As a Regional Manager of Central Flow, you will have the opportunity to manage and develop a team of flow leads who are tasked with the most analytical and impactful function of running Outbound Flow for Fulfillment Centers across Amazon. You will need to be very knowledgeable in Excel as this team will depend on multiple tools based on the software.
Understand and teach detailed flow concepts related to outbound flow operations in Amazon's fulfillment centers.
Continuously improve processes and procedures related to OB Flow Operations
Continuously monitor performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience.
Remove barriers for Central Flow Leads by developing tools and automate manual business processes.
Communicate policies to associates and act as the primary information source for the Team, maintaining compliance and consistency.
Strong people leader with the ability to develop the Central Flow team and engage them in Amazon's policies and procedures.
Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.

Day-to-day activities include monitoring and directing shipment volumes through Outbound processes, balancing workloads across pack paths and promises, directing labor resources to high-need areas, tracking key metrics (throughput, backlog, dwells, CPT compliance), and reviewing process settings for accurate pick prioritization. Internal stakeholders include FC Operations teams, Area Managers, S&OP, ACES, PE, and analytics teams. The customers are FC operations leaders who rely on flow recommendations to meet customer delivery promises and maintain cost and DEA targets.
The INFC Central Flow team is the centralized 'air traffic control' for Amazon's Outbound fulfillment operations across India, Australia, and Singapore (1P & 3P FCs). The team's mission is to optimize FC workflows by centralizing and standardizing shift planning and execution while automating critical decision points. The team monitors ExSD risk, TRB, and productivity, providing real-time recommendations to maintain benchmark standards. The team embodies a fast-paced, data-driven, and collaborative environment focused on preventing bottlenecks and ensuring packages flow smoothly to meet customer promises.
Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field

Experience working with cross-functional teams
2+ years of supply chain, inventory management or project management experience

Experience defining program requirements and using data and metrics to determine improvements
- Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL
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Head of Operations, Regional General Manager

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