About Our Company

TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry.
Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner.
We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA.

For more information :

Job Description

About the position:

The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.

Key Responsibilities:

Data Center & Cloud Operations

Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments
Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance
Ensure 99.9%+ availability , performance and capacity planning
Optimize cloud costs through FinOps and vendor management

Infrastructure Strategy & Leadership

Develop and execute an infrastructure strategy aligned with business objectives
Drive transformation across data center, cloud, network and end-user computing
Lead modernization initiatives including cloud adoption, automation, SRE and AIOps
Act as the senior escalation point for critical outages and incidents

Network, Security & Resilience

Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet)
Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks
Protect systems against cyber threats such as DDoS and ransomware
Maintain a secure, resilient and segmented infrastructure

Platform, OS & Middleware Management

Oversee Linux, Windows and Unix platforms
Manage middleware such as web servers, application servers, MQ and API gateways
Ensure patching, hardening, configuration management and standardization

Service Management & Reliability

Implement and govern ITIL / ITSM processes
Define SLA, SLO, KPI and availability metrics
Drive Site Reliability Engineering (SRE) and automation initiatives
Lead problem management and root cause analysis (RCA)

Vendor & Financial Management

Manage infrastructure vendors, OEMs and cloud providers
Lead contract negotiations, renewals, audits and cost optimization
Control CAPEX / OPEX budgets and justify ROI for infrastructure investments

Compliance & Governance

Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI)
Support internal, external and regulatory audits
Maintain infrastructure documentation and SOPs

Team Building

Build and mentor high-performing infrastructure teams
Define roles, on-call models and succession plans
Foster a culture of ownership, accountability and continuous improvement

Additional Information

Required Skills & Experience

12+ years of experience in IT Infrastructure & Operations
3+ years in a senior leadership role
Proven experience managing large-scale, mission-critical platforms
Strong expertise in AWS / Azure / GCP , data centers and virtualization
Experience with Linux, Windows, enterprise networking, DR and BCP
Hands-on exposure to automation tools (Ansible, Terraform, scripting)
Strong understanding of ITSM / ITIL, monitoring, observability and AIOp

Head - IT Infrastructure and Operations

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