Vacancy description
Harbinger Systems Pvt. Ltd
India, Pune
Harbinger Group - Technical Delivery Head - SaaS Domain in Pune, India is listed on Jobeax. Browse 30,000+ vacancies available.
Role Purpose : The Technical Delivery Head will own the overall delivery performance of the delivery unit, with responsibility for customer outcomes, delivery quality, profitability, operational efficiency, technology leadership and people https://jobeax.com/link/4QElQTNGM9HINvWI role requires a strong blend of delivery leadership, technical depth, customer management, and business https://jobeax.com/link/NRrf1QZ8uLuXHKEB Responsibilities : Delivery & Business Management : - Own delivery performance across revenue, margins, receivables, utilization, resource pyramid, quality, risks and project governance.- Manage a diverse portfolio including product engineering, platform modernization, digital learning/content solutions, integrations, migrations, AI-enabled solutions and support engagements.- Drive predictable delivery, operational efficiency and continuous improvement.- Step into critical delivery situations and customer escalations when https://jobeax.com/link/cOyX5XllB2o0NJeU & Account Leadership : - Build strong relationships with senior customer stakeholders and CXO-level executives.- Own a set of strategic accounts from a delivery and account-growth perspective, working closely with Sales and Business teams to drive upsell and expansion.- Understand customer product, technology and business roadmaps and contribute to strategic conversations.- Own customer satisfaction and proactively identify delivery or relationship risks.- Participate in strategic account planning, roadmap discussions and solution https://jobeax.com/link/QEvkZQgLLNczW6VF & AI Leadership : - Bring strong technical foundations and prior hands-on experience in software/product engineering, with the ability to provide direction to Architects and Engineering Leads on architecture, scalability, quality, security, modernization and technology choices.- Provide direction on the adoption of AI across engineering, testing, content transformation, automation and delivery workflows.- Evaluate emerging technologies and AI approaches for their practical applicability, risks and business value.- Drive practical adoption of AI across engineering, testing, documentation, content transformation and delivery workflows.- Drive reusable frameworks, automation and AI-enabled delivery models to improve productivity and https://jobeax.com/link/M0KAXGO1g3bWweGN Leadership : - Build and develop a strong leadership layer of Delivery Managers, Project Managers, Architects and Engineering Leads.- Drive capability development, succession planning, engagement and retention.- Build future-ready skills across AI, product engineering, cloud, learning technologies, content engineering and https://jobeax.com/link/CnklDaiZlC6AVFb4 & Skills : - 15+ years of experience in technology/product engineering services, including 5+ years in a senior delivery / Engineering or leadership role.- Strong background in software product development, SaaS or digital platforms.- Experience in handling multiple projects at the same time as well as handling large and complex customer portfolios.- Good technical understanding of modern software architecture, cloud, APIs, integrations, data and AI-enabled engineering.- Practical experience using AI in software development or delivery environments.- Exposure to digital learning, publishing, EdTech, LMS/LCMS or content platforms would be an advantage.- Excellent customer management, leadership and communication skills.- Strong business and commercial acumen, with an ability to identify opportunities within existing accounts.- Strong delivery, program and risk management capabilities. (ref:hirist.tech)
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