Guest Service Associate - Front Office in Candolim, भारत
AccorHotel
Full-timeStandard weekly hours
Candolim, भारत
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
As a Guest Service Associate- Front office you will be Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints. You are required to Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
Key Responsibilities:
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Identify optimal, cost-effective use of the resources and educate the team on the same.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.
Qualifications
Your experience and skills include:
Relevant Front Office experience is an asset fresher also can apply.
Bachelor Degree / Diploma in Hotel Management would be an advantage.
Additional Information
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Job Description We are seeking a Guest Service Associate for our Front Office team in Kochi, India. In this role, you will be the first point of contact for our guests, delivering exceptional hospitality and ensuring a seamless experience from arrival to departure. You will combine professionalism with genuine warmth, managing ...
We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we ...
The Hoxton, Bangalore We are looking for so-positive-it’s-infectious Guest Service Associate, Front Office to join our dynamic team for The Hoxton Bengaluru City. The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as ...
... love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you'll be the welcoming face of our organization, delivering exceptional service while ...
... Novotel Mumbai Juhu Beach is a beach front property. Job Description We are seeking an enthusiastic and customer-focused Guest Service Associate for our Front Office team in Chennai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing daily front office ...
... Identify optimal, cost-effective use of the resources and educate the team on the same. Operational Management - Ensure quality and appropriateness of customer service provided. - To maintain Front Office log book and shift reports. - Respond to inquiries and resolve problems in an effective manner. - Ensure all guests receive ...
... consistent with Fairmont standards at all times Qualifications **Required Qualifications :** - High school diploma or equivalent qualification - Minimum 1-2 years of guest service or front office experience in a hospitality setting - Proficiency in using property management systems (PMS) and hotel management software - Excellent ...
... of work flow and standards at the Front Desk - Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates - Communicate with Front Office Manager on all matters regarding guest services & hotel operations - Ensure documentation of all guest related issues using the logbook - Sign media and ...
... Front Office Associate based on skill assessment. Front Office Associate Purpose of the Role To independently manage front office operations, ensuring smooth guest check-in/entry, accurate documentation, and high standards of guest service and regulatory compliance. Key Responsibilities - Handle guest check-in, registration, ...