Job Description

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage outlet in Visakhapatnam, India. In this role, you will be the face of our establishment, delivering exceptional service that consistently exceeds guest expectations. You will work collaboratively with our team to maintain the highest standards of hospitality while ensuring every guest enjoys a memorable dining experience. Your attention to detail, positive attitude, and commitment to excellence will be instrumental in creating a welcoming atmosphere and supporting our operational goals.

Welcome guests with warmth and professionalism, providing exceptional service throughout their dining experience
Prepare and maintain dining areas according to hotel standards, including table setup, cleanliness, and mise-en-place organization
Deliver knowledgeable menu suggestions and food and beverage recommendations, demonstrating thorough understanding of dish composition, preparation methods, and accompaniments
Execute the correct sequence of service as outlined in Standard Operating Procedures, ensuring smooth and efficient service flow
Handle cashiering responsibilities accurately and professionally, managing transactions in accordance with established policies
Clear and reset tables promptly after service, maintaining cleanliness and organization throughout mealtime
Transport soiled dishes and service items to the kitchen and steward area, following proper placement procedures
Clean and polish glassware, silverware, and other service equipment to maintain presentation standards
Replenish linens, operating equipment, and supplies at the service station to ensure uninterrupted service
Respond flexibly to fluctuations in guest numbers, special events, and varying service demands
Maintain excellent personal grooming and appearance standards at all times
Collaborate with team members to meet departmental targets and support overall restaurant operations
Address guest concerns with empathy and resolve issues promptly to ensure satisfaction
Perform closing duties, including cleaning and tidying restaurant and preparation areas
Contribute to a positive, inclusive team environment through professional communication and cooperative behavior

Qualifications

**Required Skills:**

Exceptional customer service and interpersonal skills
Strong communication abilities in English; multilingual capabilities are preferred
Ability to work efficiently in fast-paced, high-volume environments
Attention to detail and organizational skills
Teamwork and collaborative mindset
Flexibility and adaptability to changing work situations
Positive attitude and resilience
Basic cash handling and transaction management
Physical stamina to stand for extended periods and perform manual tasks
Problem-solving and decision-making abilities
Time management and prioritization skills

**Preferred Experience:**

Previous experience in food and beverage service or hospitality industry
Experience in guest-facing roles within a restaurant or hotel setting
Familiarity with restaurant operations and service standards
Knowledge of food safety and hygiene practices

**Education/Certifications:**

High school diploma or equivalent
Hospitality or food service training certification (preferred)
Food safety and hygiene certification (preferred)

**Domain Expertise:**

Understanding of food and beverage service standards and protocols
Knowledge of guest satisfaction principles and service excellence
Familiarity with restaurant equipment and service tools

Guest Service Associate - Food & Beverage

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