We are seeking a Guest Relations Executive to provide top-notch customer service to our salon clients.
As a Guest Relations Executive, you will manage our Front Desk Department and deliver excellent customer service to our clients. You should communicate effectively with our clients and enhance their overall experience at our salon. You should be patient, as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services. Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their experience at our salon. You should have a pleasing personality and should be an excellent conversation starter. We take great pride in our entire team, and here are some of the benefits they receive working with us:
Working in a Salon that has won the award for Top 3 Retail spaces in Asia
Free Haircuts and styling! Our team enjoys a certain amount of free services in the salon
Safe and Secure environment, especially for women to dress professionally and feel comfortable and confident doing so
Ability to earn a 40% + bonus monthly
Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance
Our team celebrations include Wine. Why not enjoy it when we are India's first Salon and Wine bar!
And a lot more…
If you have the required experience for this role, you can send in your application to us.
Responsibilities
Greet customers and walk them to their seats.
Advise assigned beauticians about customers’ arrival and update them about the services that they want.
Confirm appointments with customers via telephone, chat, and email.
Process cash and credit card transactions and issue receipts.
Offer drinks and converse with customers who are sitting in the waiting area of our salon.
Answer clients' inquiries regarding the salon's beauty services and schedule their appointments.
Notify customers about new offers and services of the salon on a timely basis.
Provide cross-sell services through brochures and gift vouchers whenever applicable.
Update customer records with contact, bill details, appointments, and services provided to them.
Keep the reception area clean.
Order and get salon business cards and brochures printed as and when required.
Requirements
Bachelor’s degree in any discipline. Candidates having a high school diploma with the desired experience can also be considered.
Fresher or experienced as a Guest Relations Executive, Hotel Manager, or a similar role.
Professional certification in Hotel Management will be preferred.
Basic computer knowledge with proficiency in Microsoft Office/Google Workspace.
Should be a customer-oriented individual with a good knowledge of hospitality industry standards.
Exceptional communication (oral and written) skills.
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