Guest Relations Executive

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

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Not Provided

Posted 3 days ago

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About the job

WE ARE HIRING: GUEST RELATIONS EXECUTIVE Luxury Properties -

Location: North Goa Salary: 25,000 per month (depending on experience)

JOB SUMMARY

The Guest Relations Executive is responsible for delivering exceptional guest experiences by managing guest interactions before, during, and after their stay. The role ensures that all guests receive professional, personalized, and efficient service while maintaining the Company's hospitality standards across its property portfolio.
The Guest Relations Executive plays a key role in enhancing guest satisfaction, coordinating guest services, resolving concerns promptly, and working closely with internal departments to ensure seamless operations and memorable guest experiences.

KEY RESPONSIBILITIES

GUEST EXPERIENCE & RELATIONS

Welcome guests and ensure a smooth arrival, stay, and departure experience.
Act as the primary point of contact for guests throughout their stay.
Build positive relationships with guests through professional and personalized service.
Anticipate guest needs and proactively deliver exceptional hospitality.
Ensure all guest interactions reflect the Company's service standards.

GUEST COMMUNICATION

Respond promptly to guest enquiries via telephone, email, messaging platforms, and other communication channels.
Provide accurate information regarding properties, services, local attractions, and guest requests.
Coordinate pre-arrival, arrival, in-house, and departure communications.
Maintain clear, professional, and timely communication with guests at all times.
Escalate complex guest concerns to the Guest Relations Manager when necessary.

GUEST SERVICES COORDINATION

Coordinate guest requests with Housekeeping, Facilities, Concierge, Security, and other operational departments.
Arrange guest services including transportation, restaurant reservations, activities, celebrations, and special requests.
Ensure guest requests are completed accurately and within agreed service standards.
Monitor outstanding requests and follow up until completion.
Support VIP arrivals and special guest experiences.

ISSUE RESOLUTION & SERVICE RECOVERY

Respond promptly and professionally to guest complaints and service issues.
Investigate concerns and coordinate appropriate resolutions.
Keep guests informed throughout the resolution process.
Escalate significant operational or guest-related issues to management.
Identify opportunities to improve the overall guest experience.

OPERATIONAL SUPPORT

Conduct property readiness checks prior to guest arrivals.
Verify that villas meet presentation and quality standards before check-in.
Coordinate with operational teams to ensure guest readiness.
Maintain accurate guest records and operational documentation.
Assist with occupancy planning and daily operational coordination where required.

REPORTING & COMMUNICATION

Prepare guest reports, incident reports, and operational updates.
Maintain accurate records of guest interactions, requests, and feedback.
Communicate effectively with internal departments to ensure seamless operations.
Escalate operational concerns affecting guest experience.
Contribute ideas that enhance guest satisfaction and operational efficiency.

QUALIFICATIONS

Diploma or bachelor's degree in hospitality management, Hotel Management, Tourism, Business Administration, or a related field is preferred. 3
25 years of experience in guest relations, hospitality, luxury villas, hotels, resorts, or customer service.
Experience working within luxury hospitality or premium guest services is preferred.
Excellent written and verbal communication skills in English; additional languages are an advantage.
Proficiency in Microsoft Office 365 (Excel, Word, Outlook); experience with hospitality management systems is an advantage. Valid motor vehicle driving license preferred.

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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