We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Greet and welcome guests upon arrival, ensuring a warm and professional first impression
Assist guests with check-in and check-out procedures, addressing any queries or concerns
Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction
Handle guest complaints and concerns with professionalism, working towards swift resolution
Provide concierge services, including local recommendations, restaurant reservations, and activity bookings
Maintain detailed records of guest interactions and preferences for future visits
Conduct regular follow-up calls or communications with guests during their stay to ensure satisfaction
Coordinate with housekeeping, food and beverage, and maintenance teams to address guest needs
Collect guest feedback and prepare reports to identify areas for service improvement
Organise and support special events, celebrations, and group activities for guests
Maintain knowledge of hotel facilities, services, and local attractions to provide accurate information
Ensure all guest communications are documented in the property management system
Contribute to achieving guest satisfaction targets and positive online reviews
Represent the hotel professionally at all times, embodying the Fairmont brand values
Qualifications
High school diploma or equivalent qualification
Minimum 2-3 years of experience in guest relations, hospitality, or customer service roles
Excellent verbal and written communication skills in English
Strong interpersonal and relationship-building abilities
Proficiency in using property management systems and hotel software
Demonstrated problem-solving and conflict resolution capabilities
... requests and arrangements for events, celebrations, or specific guest needs - Communicate effectively with team members to ensure consistent and coordinated guest service - Maintain a professional appearance and demeanor while representing the Fairmont brand - Support the front office team during peak periods and special ...
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... within the property management system - Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences - Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets - Handle guest requests, special requirements, and modifications ...
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Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
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