Once a tiny fishing village, Chennai (formerly Madras) is now a lively metropolis and the capital of the state of Tamil Nadu. Situated on 3.5 acres of exquisitely landscaped gardens, the architectural wonder of Le Royal Méridien Chennai inspires guests to explore the city's allegiance to ancient traditions. Located between the international airport and the business district, Le Royal Méridien Chennai features meeting and banquet space for up 1,500 guests, five restaurants and bars, a state-of-the-art fitness center and a splendid outdoor pool with whirlpool. A travel desk is in the hotel's lobby that assists guests as they experience the sights of Chennai, including the Marina Beach, temple architecture, a vibrant theater scene and a five week-long Music Season, one of the world's largest cultural events. Savor The Good Life Explore unique programs inspired by the brand’s European heritage. Born in a glamorous era of travel, Le Méridien believes everyone should explore the world in style. Le Méridien Hub A modern reinterpretation of the traditional hotel lobby, Le Méridien Hub offers an array of opportunities for guests to gather, connect and simply savor the moment. Learn more about the unique signature food and beverage programs.
We Le Royal Méridien Chennai is seeking for a Guest Relations Executive that can deliver excellent service to our hotel's guests. You will respond to concerns and go above and beyond to ensure that our guests are satisfied.
In this position, you must be an outstanding communicator who can maintain a positive attitude in the face of adversity. You should also be dependable and customer-focused, as you'll be our customers' first point of contact.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and skills
- Minimum 2 years of experience as a Guest Relations supervisor or Executive.
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred