Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Job Description

We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
Handle guest inquiries, requests, and complaints promptly and professionally
Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
Collaborate with other departments to ensure seamless guest experiences
Process room reservations, modifications, and cancellations using the hotel management system
Manage cash transactions and maintain accurate financial records
Ensure the front desk area is organized, clean, and presentable at all times
Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
Coordinate with housekeeping to ensure room readiness and handle special requests
Assist with luggage handling and arrange transportation services for guests as needed
Manage and resolve overbooking situations and room type changes efficiently
Conduct daily audits of guest folios and resolve any discrepancies
Participate in upselling initiatives to enhance guest experiences and increase revenue
Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field
Excellent verbal and written communication skills in English
Strong customer service orientation with a friendly and professional demeanor
Proficiency in hotel management software and computer systems
Ability to work flexible hours, including nights, weekends, and holidays

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

GSA - Front Office

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