Job Purpose: The Group Leader – ITO Applications is responsible for providing local line management, coordination, and operational oversight for application-related roles based in the Chennai hub within a global matrix https://jobeax.com/link/dKZFOs2tm7ucBxHa role ensures effective integration of local teams into global application functions, while driving people management, coordination, and operational stability. The position operates in close alignment with global application owners and product teams, who retain functional leadership and technical ownership.

Key Responsibilities:

1. Local Line Management & P&C Coordination

Act as the local line manager for Chennai-based application teams
Manage people-related and administrative activities, including:
- Leave and attendance management
- Time tracking and approvals
- Onboarding and offboarding processes
Ensure compliance with local HR policies, statutory requirements, and organizational guidelines
Support performance management processes in collaboration with global functional leads

2. Team Coordination & Operational Management

Coordinate day-to-day operations of the Chennai applications hub
Ensure effective management of:
- Resource availability and team coverage
- Workload distribution and visibility
- Holiday and shift planning
Act as the first escalation point for operational or capacity-related issues
Enable smooth collaboration across global teams and time zones

3. Matrix Collaboration & Functional Alignment

Ensure Chennai-based resources are aligned and integrated with global application teams
Support global stakeholders in:
- Capacity planning
- Work prioritization transparency
- Cross-team dependency management
Escalate conflicts, risks, or workload concerns to global application leads or leadership

4. Service Operations & Quality Assurance

Support adherence to global IT Service Management (ITSM) frameworks and application lifecycle processes
Track and monitor operational performance indicators such as:
- Incidents
- Change requests
- Service requests
Promote a culture of service excellence, quality, ownership, and continuous improvement

5. People Development & Capability Building

Drive effective onboarding and knowledge transfer programs
Support development of team capabilities aligned with:
- Global application strategies
- Future technology roadmaps
Encourage continuous learning and skill enhancement within the team

Key Competencies

Strong organizational and coordination skills in a matrix environment
Solid understanding of:
- Application lifecycle management
- ITIL / ITSM frameworks
Ability to effectively work across global teams and cultures
Strong stakeholder management and communication skills
High level of accountability and problem-solving capability
Hands-on and execution-focused mindset

Qualifications & Experience

Bachelor’s degree in Information Technology, Engineering, or related field
12-19 years of experience in:
- Application management
- IT operations or service delivery roles
Prior experience in:
- Team coordination
- Technical leadership or people management
- Working in a matrix organization

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Group Lead - ITO Applications

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