Grid Dynamics - L2 Support Engineer in Hyderabad, भारत

About the job :We are looking for an L2 Developer Support Engineer / Technical Support Specialist with a strong troubleshooting and analytical mindset. The role involves investigating technical issues, analyzing logs and APIs, communicating findings to partners, and owning issues through https://jobeax.com/link/zO4XeembPDbwjjXL Responsibilities :- Provide L2 technical support for a high-volume messaging platform.- Investigate issues using logs, REST APIs, JSON, webhooks, and Postman.- Perform deep technical troubleshooting and resolve issues with minimal L3 escalation.- Communicate technical findings clearly through business-friendly emails.- Manage incidents according to P0/P1 SLAs and own issues through resolution.- Identify root causes, document defects, and work closely with Engineering teams.- Analyze high-volume system logs and trace issues end-to-end.- Gradually develop skills in Java, scripting, and simple code https://jobeax.com/link/vLNmeCmCRkW7lCML :- 2+ years of experience in Technical/Developer Support.- Strong understanding of REST APIs, JSON, and Webhooks.- Hands-on experience with Postman and log analysis/troubleshooting.- Ability to read and understand code in any programming language.- Strong analytical and problem-solving skills with a root-cause investigation mindset.- Excellent written and verbal communication skills, especially explaining technical issues to non-technical stakeholders.- Ability to troubleshoot issues by tracing requests/messages across APIs and system logs.- Strong ownership and customer/partner-focused https://jobeax.com/link/qRkK8orzfSUhHALZ to have :- Experience supporting Android, iOS, or mobile applications.- Basic Java programming or scripting experience.- Experience testing on physical mobile devices.- Experience with on-call, real-time, or high-volume production support.- Familiarity with Buganizer or similar defect-tracking tools.- Understanding of mobile messaging ecosystems and platforms such as Android/Google https://jobeax.com/link/zXdRr22Gl7qIW0yt offer :- Opportunity to work on bleeding-edge projects- Work with a highly motivated and dedicated team- Competitive salary- Flexible schedule- Benefits package - medical insurance, sports- Corporate social events- Professional development opportunities- Well-equipped office (ref:hirist.tech)