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Global Managed Service – Identity and access Management – Staff

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA’s and ensuring high standards of quality deliverables.

Key Requirements / Responsibilities:

Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN)
Follow approved life cycle methodologies
Resolve technical issues through debugging, research, and investigation.
Understands of below IGA concepts:
- User Lifecycle Management, Provisioning, and Reconciliation
- Auditing, Reporting, and user activity Monitoring
- Access Certification
- SOD
- Java/J2EE and knowledge on SQL
- Strong communication skills, both verbal and written
- Must be able to thrive in a fast-paced, high-energy environment
- Ability to work independently, adapt quickly, and maintain a positive attitude
Develop and maintain user onboarding workflows and role provisioning
Ability to perform Root Cause Analysis and suggest solutions to avoid errors
Support onboarding of application and platform users.
Monitor IAM platform components and resource
Provide IAM support to end users.
Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
Should be a good team player to work on a competitive environment
Must have strong background in Application Onboarding Resources
Strong experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
Perform systems analysis and tuning to insure optimal infrastructure response
Good to have an experience in implementation and integration IGA tool with critical applications and infrastructure
Good to have an experience in development, customization, configuration and deployment of any Identity Management and Governance products
Interact/coordinate with customers as required
Assist operations team as required, coordinate with product engineering team

Qualifications:

Education:

Bachelor's Degree required

Skills Expertise

Good soft skills i.e., verbal & written communication and technical document writing

Work Requirements:

Willingness to be on call support engineer and work occasional overtime as required
Willingness to work in shifts as required

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GMS-Staff-UAR - IGA

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