Global Client Communication -B2B Mktg Acc Expansion ( MNC KPO) MUMBAI

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted 3 days ago

Job

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About the job

Client Experience & Communications Manager Key Updates

Kindly Share resumes - Only if the Initial JD is matching to your role

Location : Vikhroli

CTC : 15 to 18 lkhs

B2B - Mktg

Account Expansion

Sales Force Mktg

Account Mktg Campaign

Contact Person : Divya : 9137265848 (Wassup)

qcprofile@gmail.com

Location: Mumbai, India

Department: Global Marketing

Reporting: Director Marketing Centre of Excellence / Marketing leadership

Role Purpose

Drive client growth, retention and expansion through:
Account-Based Marketing (ABM)
Account Manager enablement
Strategic client communications
Focus on cross-sell, upsell and expansion revenue from existing clients.

Key Responsibilities

ABM Existing Client Growth

Design ABM campaigns for existing accounts.
Identify cross-sell/upsell opportunities.
Build Target Account Lists.
Track pipeline, expansion revenue and account engagement.

Account Manager Enablement

Develop sales plays, talk tracks, objection-handling guides and email sequences.
Conduct training for Account Managers.
Maintain enablement material/library.

Client Communications

Own newsletters and client updates.
Prepare regulatory/compliance and product communications.
Manage segmentation, consent and deliverability.
Track engagement metrics such as open and click-through rates.

Client Engagement & Experience

Support client events, roundtables, advisory boards and NPS programmes.
Develop client advocacy, testimonials and case studies.
Support retention of at-risk accounts and onboarding communications.

Cross-functional Collaboration

Work with Regional Marketing, Product/Solutions Marketing, Marketing Operations, Account Management and Client Success.
Use HubSpot for campaigns, segmentation, automation and reporting.

Performance & Reporting

Track client conversion, expansion pipeline, newsletter engagement, ABM engagement and enablement adoption.
Monthly reporting and QBR support.

Candidate Profile

Experience: 35 years
B2B marketing experience with focus on Client/Customer Marketing, ABM or Account Expansion
Experience in:
ABM programmes
Sales enablement
Client newsletters/communications
Regulatory/lifecycle communications
Preferred sectors: Professional Services, Financial Services, HR Tech or complex global B2B .

Skills

ABM
HubSpot
Salesforce / VForce
Excellent written communication
Stakeholder management
Data-driven campaign analysis
Regulatory/compliance communications
Project management
Commercial/revenue-oriented mindset
Ability to work across global time zones.

Education

Bachelor's degree in Marketing, Business, Communications or related field
ABM/HubSpot/customer marketing certifications are an advantage but not mandatory.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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