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Clients & Industries: Global C&I Strategic Operations Specialist

About EY

At EY, we’re all in to shape your future with confidence. Join EY and help build a better working world. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

The Opportunity

The Global Operations Specialist plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact.

The C&I organization has six Domains, each with individual needs and differing maturity: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology.

This position sits within the Business Enablement – Business Management Office and supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights. Strategic Operations works through pods aligned to each of the six domains, working alongside Core Services and Performance & Data Insights to deliver seamless operational support and strategic execution.

Success in this model depends on agility—the ability to learn quickly, adapt as priorities change, and drive execution while staying responsive to evolving demands.

The primary stakeholder is the Domain Strategy Execution Leader, although this role will work with the Domain Leader and the rest of the Domain team.

Key Responsibilities

Strategic Operations

Partner with leadership to help translate strategic objectives into actionable operational plans within the aligned domain.
Support the design and implementation of short- and long-term initiatives/projects that deliver on strategic priorities, monitoring progress against milestones.
Oversee domain-specific processes, driving clarity, consistency, and timely execution across stakeholders.
Prepare strategic inputs for leadership (e.g., decks), synthesizing content into clear narratives and recommendations to support decision-making.
Collaborate with the Strategic Operations Team Lead and counterparts, plus other Domain teams, to coordinate cross-domain priorities, ensuring operational delivery supports strategic impact.
Support performance monitoring and governance alongside Core Services.
Leverage Performance & Data Insights for analytics and intelligence to guide decisions and monitor impact.

Operational Excellence

Identify and drive efficiencies in relevant areas through automation, standardization, and best practices.
Assess emerging technologies and tools to enhance operational agility and responsiveness.
Promote a culture of continuous improvement within the Strategic Operations team.
Support governance forums and prepare executive-ready updates leveraging data analytics and reporting tools (e.g., Essentials, Dynamics, etc.) in coordination with Performance & Data Insights.
Drive quality and alignment with Core Services and Performance & Data Insights across domain processes, ensuring clarity in roles, handoffs, and workflows.
Assist with additional reporting and analysis requests, help manage stakeholder expectations, and reinforce self-service options.

Stakeholder Engagement

Build strong relationships across domains, functions, and pods to foster collaboration and alignment.
Act as a trusted advisor to leadership, providing recommendations based on operational insights.
Facilitate communication and coordination across domains, functions, and pods for smooth execution of initiatives.

Skills & Attributes for Success

Strong analytical and problem-solving skills.
Experience in operational process creation, improvement, and handoff.
Proficiency in reporting tools, data visualization, and storyboarding to create impactful prompts for decision-making.
Ability to manage multiple stakeholders and priorities, delivering high-quality outputs under tight timelines.
A client-focused mindset, with the ability to manage expectations and redirect activity as required.
Credible, with excellent communication and stakeholder management skills at Global/Area leadership level.
Resilient, embraces ambiguity, and comfortable working in a global, matrixed environment with evolving priorities.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

EY | Building a better working world

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Global C and I Strategic Operations Specialist

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