Vacancy description
Grand Hyatt
India, Bharūch
General Services Support Manager in Bharūch, India is listed on Jobeax. Browse 30,000+ vacancies available.
Grounded in our Purpose - Care for People so they can be their best, the General Manager will be responsible for the overall running, operations management, and profitability of the Hotel, and shall include the responsibility for achieving the key objectives in line with Hyatt Brand Standards.
With a reputation for remarkable energy, and a strong work ethic, the General Manager actively and consistently engage all stakeholders and lead a diverse team focused on delivering brand promise.
Aligned to our Leadership Expectations, the General Manager is accountable to:
Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.
Lead with integrity and align with Hyatt's core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
Lead a diverse team who build the trust of others in all interactions and cultivate a positive guest experience.
Continuously find ways to improve all areas of the business and remain flexible in rapidly changing environments.
Bring Hyatt's values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.
Develops Talent
Execute Hyatt's talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive and diverse workforce.
Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
Stakeholder Management
Promote and role model Hyatt`s values (empathy, experimentation, inclusion, integrity, respect and Wellbeing).
Balance the needs and support of the property's leaders, colleagues, guests, customers, owners, and community reputation.
Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
Operations & Business Acumen
Effectively manage owners' assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
Understand and utilize data insights to inform strong business cases for decisions.
Provide oversight of ongoing financial reporting, forecasting, and planning.
Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
Maintain a pristine and well maintained facility in order to preserve ownership's asset value.
Lead the capital planning process and utilization of the owner's capital to fund property improvements over time.
Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
Uses data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
Support colleagues and people leaders in their wellbeing journey so they can be their best selves.
Drive the colleague experience by role modeling empathy and listening in their day-to-day responsibilities.
Ensure property operations, guest service, and commercial offerings are aligned to the brand.
Enabling Experiences
The importance of this role, paired with the unique attributes of each brand, property, and owner, requires those who aspire to be a General Manger to actively seek a diverse set of experiences in order to enter into this role and grow throughout their career. A candidate's breadth of experiences and demonstrated desire for continuous learning opens the potential opportunities that one could be considered for.
Diverse experiences include:
Working across multiple brands.
Additional leadership experiences may arise with project assignments, hotel opening or closings, or leading a task force.
Degree or diploma in Hotel Management, Hospitality Management, or a related discipline.
Strong hotel operations background, with exposure to key functions such as Rooms, Food and Beverage, Sales, and Revenue Management.
Prior experience working in a remote or non-metro location, with the ability to manage talent, logistics, infrastructure, and community-related challenges.
Previous experience as a General Manager of a Select Service hotel is preferred.
Proven senior leadership experience in managing hotel performance, guest satisfaction, brand standards, profitability, budgeting, and cost controls.
Strong people leadership, owner relations, stakeholder management, communication, and decision-making capabilities, aligned with Hyatt's purpose and values.
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