General Manager - Transformational Quality in Pune, भारत

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by https://jobeax.com/link/h7aZtSGmB9uROXYe purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Drive reporting, insights, analytics and continuous improvement across multiple clients and locations. Own business / operational metrics for operations shop, be gatekeeper of https://jobeax.com/link/qM0FAYrPzf0rcvQy adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].Drive large Process Transformation initiatives leveraging Six Sigma, Lean and vba automation capabilitiesDrive digital dashboards using tools like PowerBI / Tableau etc., to enhance insights and analyticsDrive continuous improvement projects to improve process performance and / or generate https://jobeax.com/link/rwNoVUrpH11uDWsD sharing of best practices from within and outside the organization and implement https://jobeax.com/link/CgFyQG0YzIqKvVpL VOC / CSAT / NPS actionable across the team and maintain/improve the https://jobeax.com/link/aMKqGGuy2Jsz1rv3 charge of internal meetings/client meetings/customer reviews/stakeholder https://jobeax.com/link/i4sD7x5tI2iAih81 and manage performance dashboards which depict business and ops metrics https://jobeax.com/link/2Oz0zTJTYanQoCu2 conceptualize and implement Statistical Process Control (SPC) principles in the https://jobeax.com/link/y3dZDb2Fyir4c4Fu to stretch if needed to meet team and organizational goals

Qualifications

six sigma black belt