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EY- Global Delivery Services (GDS) – People Consulting (PC) – SAP/Systems Implementation Learning Senior Manager:

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Instructional Design Senior Managers with expertise in Systems Implementation (SI) /SAP to join the GDS PC team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.

Your Key Responsibilities

Provide comprehensive oversight for SAP/SI engagements, manage/mitigate escalations, and stay aligned with engagement leadership vision and engagement objectives
Own GDS penetration and sector centric activities across areas
Lead development and execution of comprehensive learning and development strategies that align with the engagement goals and enhance end user skills and performance
Partner with key stakeholders to identify training needs, designing and implementing effective learning solutions
Ensure that engagements are delivered in a cost-effective and scalable manner
Lead, coach, and mentor a team of learning consultants/senior consultants/assistant managers/managers fostering a culture of continuous improvement and innovation
Encourage professional growth within the team, providing opportunities for skills development and career advancement
Establish instructional design expertise within the practice, grow and lead a team of instructional design specialists in the SAP/SI domain
Liaison with regional stakeholders for selling work in the instructional design space to build project pipeline
Identify and build new SAP/SI capabilities in the team based on trends in the various market regions
Lead SAP/SI instructional design efforts using the most advanced technologies and digital solutions in the market
Ensure high quality SAP/SI deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
Ensure high operational efficiency by managing engagement risks and escalations, project economics, and ensuring effective planning and budgeting
Provide advice and guidance as a subject matter expert and work effectively as part of a large, distributed program team
Contribute to process re-engineering and help bring in efficiencies across GDS PC through automation
Drive talent/performance management and perform the role of counsellor and coach, define and set goals, and conduct performance reviews

Skills and attributes for success

High integrity and commitment to work in a new and challenging environment
Ability to manage ambiguity and be proactive
Extremely sharp attention to detail
Strong communication and presentation skills
Cross cultural awareness and sensitivity
High energy levels, agility and adaptability
Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

Bachelor’s or associate degree with 14-18 years of hands on experience in implementing and leading large and complex learning projects
Proven experience and knowledge of SAP systems, modules, and functions, such as SAP FI, SAP HR, SAP MM, S4/HANA etc.
Proven track record of developing and implementing successful learning and development programs
Strong understanding of adult learning principles, instructional design, and training methodologies
Excellent leadership, communication, and interpersonal skills
Ability to lead proposals/pursuits and provide oversight of learning solutions and estimations
Ability to think strategically and execute tactically
Proficiency in learning management systems (LMS) and other learning technologies will be a plus
Knowledge of multiple ERP systems, such as Oracle, Workday etc. is a plus
Effective writing skills (grasp and command over English)
Proficiency in MS PowerPoint and MS Excel
Experience in managing large teams as well as multiple concurrent digital learning engagements
Proficiency with one or more course authoring and learning tools: SAP Enable Now, Articulate Storyline, captivate, WalkMe, Camtasia, Vyond, VideoScribe
Ability to review learning deliverables developed by others
Excellent knowledge of assessment and evaluation methods and learning experience platforms
Cross industry exposure

Ideally, you’ll also

Flexibility in and comfort with learning and applying new software and work processes
Experience in ensuring e-learning materials and course materials are developed under a strict change control with thorough testing before release to the live environment
Experience using gamification within the design and development of online content, to create a more immersive experience for the end user
Ability to create design documents and design guides
Experience working with all kinds of media
Experience with a data-driven approach to instructional design, using both qualitative and quantitative data to optimize content efficacy
Proven project management experience to take digital learning from concept to delivery
Familiarity with website design, video technology, and editing

What we look for

Learning experts in the SAP/SI domain with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
Knowledge and experience of working in a cross-cultural setup

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development : From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture : In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

GDS PC Learning Consultant - Senior Manager (SAP/ERP/WalkMe/SAP Enable Now)

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