GAC Lead - Software Packaging & Release Management in Chennai, भारत

Job Description :GAC Role Ownership :- Coordinate and oversee the complete order-fulfilment lifecycle for Packaging, Software Rollout, and Catalogue Management across all involved units (packaging lab, AO Support, Remote Client Management, dw-SRM).- Serve as the named emergency escalation point (e.g., failing rollout) with a 1-hour response SLA, and as the standard-request escalation point for packaging/GAC/Release Management topics (1-business-day SLA).- Authorize and coordinate special-approval packaging procedures (e.g., ACL-relaxing) with the requesting Application https://jobeax.com/link/9S47TTeuGNrxGs5k Governance & Continuous Improvement :- Own and maintain the client's Packaging Standards.- Conduct a minimum annual review of the packaging solution and processes; deliver written findings, improvement recommendations, and a concrete implementation plan (including budget and timeline) to the client.- Drive the client's packaging-avoidance strategy favoring native Modern-client deployment (e.g., Company Portal) and vendor auto-update mechanisms over packaging wherever operationally sound, in line with client cost-reduction https://jobeax.com/link/JuyP31KS9f5x867A Governance :- Own final review and correction authority for rollout batch discrepancies (incorrect/outdated SCCM Collections, Intune assignment groups) escalated by L2 packaging staff.- Coordinate the software-distribution process (SCCM / Intune / future solutions) with the responsible solution owner, Application Owner, local service managers, and dw-SRM within defined lead https://jobeax.com/link/bHp9fnh51YUdSaPP & Cross-Team Coordination :- Maintain the primary coordination relationship with Global Software Release Management (GSRM) on Base/Core/Extended Load categorization decisions.- Coordinate with Remote Client Management (RCM) on release maintenance (dw-SRM Base/Core/Extended Load) in the software distribution environment and on DynApCo-based application configuration and SIT@Web onboarding.- Coordinate with Windows Application Owners on the current base image and released software https://jobeax.com/link/HMVlEcMYoU9UW2KJ, Mentoring & Reporting :- Act as senior escalation point for packaging and GAC-related incidents and complex Application Owner issues.- Mentor L2 packaging and AO Support engineers on process, tooling, and quality standards.- Ensure Service Manager and company-representative roles (or their deputies) remain reachable throughout all applicable service https://jobeax.com/link/2QMC8zU8EURR6bYv Skills (Mandatory) :GAC / Release Process Ownership :- Global Application Coordinator (GAC) process ownership- Packaging Standards definition & governance- dw-SRM (Software Release Management) end-to-end process- GSRM stakeholder coordinationSoftware Packaging & Distribution :- MSI/MSIX application packaging (governance level)- SCCM Collections / Intune assignment group governance- Central Quality Gate (CQG) standards ownership (ref:hirist.tech)