Job Description

FX Operations Large Scale Strategy Transformation – Business Analysis Manager VP

Make your mark shaping high-impact operational strategy and delivery with strong career mobility, exposure, and leadership growth.

As a Foreign Exchange Operations Large Scale Strategy Business Analysis Manager Vice President within Payments Operations, you drive transformative solutions that create scale, control, and improved client outcomes across foreign exchange operations. You partner with Product, Operations, Client Service, and Technology to define requirements, shape target-state processes and platforms, and deliver a prioritized book of work. You lead a team of business analysts while managing multiple concurrent change programs, stakeholder alignment, governance, and readiness activities.

Job Responsibilities:

Lead business analysis by defining business and functional requirements across multiple concurrent operations change initiatives
Shape strategic solutions by assessing cross-border payments offerings and product plans and translating needs into deliverable outcomes
Define target-state processes and technology capabilities that improve scalability, control, and operational effectiveness
Partner with Product, Operations, Client Service, and Technology to align scope, priorities, dependencies, and delivery outcomes
Govern large change programs through structured reporting, metrics, status updates, presentations, and decision forums
Map end-to-end process flows, including customer interactions, operational interventions, and data handoffs
Analyze transactional and operational data to inform trade-offs, influence decisions, and strengthen stakeholder alignment
Drive problem resolution by identifying pain points, designing improvements, and coordinating short-term fixes where needed
Execute operational readiness activities, including verification testing, stakeholder updates, and migration analysis
Oversee impact and gap assessments to quantify change implications across teams, processes, and operating models
Coach and mentor business analysts by providing guidance, development support, and coverage to ensure consistent delivery

Required qualifications, skills, and capabilities:

Demonstrate 10+ years of product delivery, business analysis, and strategy experience within the payments industry
Evidence delivery of large-scale initiatives successfully across multiple workstreams at the same time
Lead requirements activities across geographies in a fast-paced environment
Build partnerships with diverse stakeholders at senior, peer, and junior levels
Facilitate workshops and run senior stakeholder meetings with clear outcomes and documented decisions
Present complex topics clearly through strong influencing, presentation, and communication skills
Apply strategic thinking and problem solving to take ideas through to implementation
Plan delivery activities using strong project planning, organization, and governance disciplines

Preferred qualifications, skills, and capabilities:

Demonstrate experience delivering operational change within foreign exchange and cross-border payments environments
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

FX Operations Transformation - Business Analysis Manager Vice President

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