Vacancy description
India, Hyderabad
Fully Remote Accounts Associate/ Book Keeper in Hyderabad, India is listed on Jobeax. Browse 30,000+ vacancies available.
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide is available for UK, Indian, German and French SMEs
Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.
Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
Exceptional communication skills (written and verbal) with near-native or native-level English.
A proactive, empathetic, and professional attitude that represents our Premium brand promise.
Proven ability to work collaboratively in a high-performance environment.
It would be considered as an asset if you have:
Background in FinTech, SaaS, or fast-paced technology companies.
Experience with membership-based services or subscription models.
Gain exposure to advanced cases, processes, and account management practices.
Grow your expertise through dedicated training, coaching, and leadership opportunities.
Contribute directly to shaping Premium service standards and mentoring new talent.
Self & Family Health Insurance
Term & Life Insurance
WFH Setup allowance
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. Our Tideans come from a variety of backgrounds and experience levels. We celebrate diversity in our workforce as a cornerstone of our success. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at View email address on https://jobeax.com/link/hah3MUdpFr2XAbCF leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy .
Your personal data will be processed by Tide for recruitment purposes and in accordance with .
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