Front Office Supervisor in New Delhi, भारत

Conveniently located off NH-48, just 20 minutes from the Indira Gandhi International Airport (DEL), the upscale Park Inn by Radisson New Delhi Lajpat Nagar places you in the heart of one of the most popular neighborhoods of Delhi. The hotel is within walking distance of the Moolchand Metro Station and Lajpat Nagar Bus Stop, making it easy to access Nehru Place, Mathura Road, Lodhi Road, Jasola, and Connaught Place, as well as the country's biggest medical centers, AIIMS and Moolchand Hospital. Feeling hungry? Order a meal and a drink anytime at RBG Bar & Grill, where you can enjoy al fresco dining or order a snack from our 24-hour in-room dining service. When you're ready to see the sights, talk to our helpful concierge for tips on the best way to take in India's thriving capital city. Unwind at the end of the day with a swim in the soothing waters of the hotel's sparkling pool and when it's time to leave, take our airport transport to make your departure a breeze.

We Park Inn by Radisson New Delhi Lajpat Nagar is hiring dynamic, energetic, passionate and experienced candidate for the position of Front Office Supervisor.

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, and all necessary supporting bills and vouchers are attached for direct settlements.

Job Responsibilities of Front Office Supervisor:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful, and courteous demeanor at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests' preferences and special requests.

Requirements For the position of Front Office Supervisor:

• Opera Knowledge is a must.
• A positive attitude and excellent communication skills.
• Experience in motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• A degree or Diploma in Hospitality Management is an asset for Graduates bachelor's degree and/or diploma in a hotel or another related field.
• Computer Knowledge and experience in MS office programs.
• Minimum 2 to 3 years of work experience as Front Office Associate / Front office cashier in a hotel.

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