Front Office Supervisor in Udaipur, भारत

Fondly known as the “City of Lakes”, Udaipur, the erstwhile capital of the Kingdom of Mewar, is resplendent with vast hilltop forts, palaces, temples and gardens that serve as reminders of its majestic history. Falling in love with the charm of the “City of Lakes” is easy when you are staying at the best hotel in Udaipur: The Oberoi Udaivilas. Located on the banks of Lake Pichola, our 5 star hotel is spread over 1,21,406 square metres of luxuriant gardens, with an intricate layout of interconnecting domes and corridors that reflect the layout of Udaipur itself; whose seven lakes are linked by canals. Superior accommodations, fine restaurants serving signature cuisine and a quiet emphasis on your wellbeing with daily yoga and personally curated spa therapies. All brought alive by the sincere attention to your every need that is distinctively Oberoi. Seated under a vaulted dome in one of our exceptional restaurants. On a perfect terrace overlooking the garden and the lake beyond. A bespoke candle-lit dinner for two with the stars above. Spread over 50 acres, pavilions and domes feature at The Oberoi Udaivilas, which boasts grand architecture inspired by the palaces of Rajasthan. The property is built on 200-year old hunting grounds of the Maharana of Mewar. Located on the banks of Udaipur’s Lake Pichola, it has 3 restaurants, 2 heated outdoor pools and a luxurious spa. Free WiFi is available in the rooms of the property. Courtyards, fountains and gardens occupy the Oberoi Udaivilas Udaipur. Approximately 8 km from Udaipur Railway Station, the 5-star property is a 45-minute drive to Udaipur’s Maharana Pratap Airport. Spacious and modern, each room has a seating area by the window. Artworks and rugs decorate the rooms, which are equipped with a flat-screen satellite TV, DVD player and electronic safe. They also include a minibar and marble bathroom with views. A variety of movies and audio CDs are available for guest to borrow. Practice yoga, learn a Rajasthani folk dance or attend a cooking lesson with the in house chef. A more relaxing option is a skikara (wooden boat) ride with wine and canapé. Udaimahal Restaurant specialises in traditional Indian food including Rajasthani and North Indian dishes. Order Western, Mediterranean and Thai food at Suryamahal or enjoy open-air dining with traditional music and dance evening performances at Chandni. 24-hour in-room dinning is also available.

"We The Oberoi Udaivilas, Udaipur is hiring a dynamic, energetic, passionate, and experienced candidate for the position of front office supervisor.

Duties and Responsibilities of Front Office Supervisor:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated 

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log book and hotel log book is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Duty Manager / Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Skills and Requirements for Front Office Supervisor:

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Knowledge of Opera / Fidelio / Other world Class Property Management System is required.