As one of the most highly acclaimed hotels on the urban landscape of Chennai, Ambassador Pallava, Chennai is a standard of comfort and immaculate services. Our hotel offers an incredible value as it is located in the heart of Chennai-Egmore- minutes away from the U.S. Consulate and the world famous, Marina Beach. Its proximity to the airport, railway station and commercial centres makes it an ideal address for business and leisure travelers. The architectural design is inspired from the golden era that amplifies the hotel’s ambience. Stretched across 3 acres, the 100-room, 4-star property features pool-side restaurant, 24hr coffee shop, sparkling swimming pool, spa services, grand banquets, well-equipped meeting rooms. From the magnificent marble lobby that welcomes guests and patrons to the modern, well-appointed suites, sought by modern-day travellers, the hotel offers it all in the centrally located Egmore District of Chennai. Moreover, our highly experienced team makes sure our guests enjoy the style and sophistication of this hotel to the fullest. Whether you prefer casual dining or fine dining we have options for both. Experience artistic heritage style fine dine at The Society Restaurant where you can explore some of the classic authentic dishes. The banquet halls at Ambassador Pallava, Chennai are ideal for new-age conferences & workshops. If you prefer an outdoor location, the beautifully lit pool with open sky promises to be an ideal decor for a pool side party.
We are looking for a dynamic, energetic, passionate, and experienced candidate for the position of Front Office Manager at the Ambassador Pallava Hotel in Chennai.
Duties and Responsibilities of Front Office Manager:
- Supporting, training, and supervising front office staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling, checking, and credit procedures.
Front Office Manager Requirements:
- Client services or management experience.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- Basic accounting skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Great computer skills and the ability to learn new skills quickly.
- A professional appearance.