Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
Monitors status regularly and adjusts strategies as appropriate
Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel’s standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Keeps General Manager promptly and fully aware of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public
Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner
REQUIREMENTS
Minimum one - three years experience front office experience
High school diploma required, bachelor’s degree preferred
Strong computer systems skills including; reservations and reporting systems
Strong financial acumen
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
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