Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
Monitors status regularly and adjusts strategies as appropriate
Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel’s standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Keeps General Manager promptly and fully aware of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public
Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner
REQUIREMENTS
Minimum one - three years experience front office experience
High school diploma required, bachelor’s degree preferred
Strong computer systems skills including; reservations and reporting systems
Strong financial acumen
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
... Services and Executive Lounge. - Train and develop Assistant Managers, Managers, Executives and Supervisors in the department, in technical, administrative and managerial abilities, keeping an eye on future growth and succession planning. - Assist Front Office Manager in his duties and lead Front Office Department in his absence. ...
... and directs daily front office operations and as a one of the team. - Attends to credit problems. - Performs any other duties as directed by the Guest Service Manager & Assistant Manager. - Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department. - Provide efficient, friendly ...
Job Title: Admin Manager/ Front Office Department: Administration Employment Type: Full-Time Experience: 2+ Years Job Summary We are looking for a proactive and organized Administration Manager/Front Office to manage day-to-day office administration, front-office operations, facilities, vendor coordination, office maintenance, ...
... professional experience as a Front Office Associate, or 1 year of experience in a Team Leader capacity within a hotel or hospitality environment - Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions - Proficiency with hotel management systems ...
... goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect ...
... to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees ...
... to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees ...
... earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22. Additional information can be accessed at Job Description - Manufacturing Front line manager for Plunger in Element Value stream - Ensure manufacturing of Product In-line with Principle of Product liability - Associate management - Head ...
... individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Front end Engineer - Sols-2 to join our team in Bangalore, Karnātaka (IN-KA), India (IN). AEM Frontend Modern Web Senior Developer Who we are: NTT DATA America strives ...
... requirement. - Respond to internal queries and provide required information. - Follow up with relevant teams for pending information or documents. - Support the front-office or operations team with backend activities. - Ensure confidentiality and proper handling of company information. - Perform other administrative and operational ...