NOTE: Candidates who have worked at Nutrition Centres, Beauty Centres, Spas, Dermatology clinics, or similar premium wellness/healthcare environments will be considered a strong fit.
Role & Responsibilities
Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs.
Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for both internal teams and external clients.
Operate and troubleshoot office systems—including CRM platforms, visitor management tools, and internal communication platforms (e.g., Teams, Slack).
Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination.
Maintain a clean, branded, and professional front office environment—ensuring supplies, signage, and technology are always prepared for high-quality client experiences.
Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations.
Skills & Qualifications
Must-Have
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with CRM software (Salesforce, Zoho, or similar)
Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent)
Comfort with multi-line phone systems and call handling protocols
Strong communication skills using Microsoft Teams / Slack
Experience with Google Workspace (Gmail, Docs, Calendar, Drive)
Preferred
Experience in luxury hospitality, premium wellness centers, or high-end client-facing environments
Basic understanding of concierge services or corporate office protocols
Familiarity with bilingual communication (English + Hindi/Marathi) is a plus
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