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Job Description
We are seeking an enthusiastic and detail-oriented Front Office Executive to join our dynamic team in Bengaluru, India. In this pivotal role, you will be the face of our organization, delivering exceptional guest experiences while managing front office operations with professionalism and efficiency. As a Front Office Executive, you will work collaboratively with colleagues across all departments to ensure seamless operations, maintain guest satisfaction, and contribute to our organization's success through your dedication to excellence and customer-focused approach.
Manage daily front office operations, including front desk procedures, reception, cashiering, and reservations with accuracy and efficiency
Provide exceptional, friendly, and professional service to all guests, demonstrating empathy and transparency in every interaction
Develop and maintain a comprehensive understanding of hotel operations, departmental functions, physical layouts, key personnel roles, and current events or group arrivals
Attend to guest requests and credit-related issues with decisiveness and problem-solving skills, escalating to management when necessary
Lead by example in delivering total customer satisfaction, consistently striving to exceed guest expectations
Actively promote and sell special hotel promotions, facilities, and services to guests, demonstrating initiative and enthusiasm
Collaborate with the Guest Service Manager and Assistant Manager to identify opportunities for improving guest service and departmental performance
Support colleagues and management in achieving departmental and organizational goals through collaborative teamwork and transparent communication
Treat all guests and colleagues from diverse cultural backgrounds with respect, sensitivity, and inclusivity
Perform additional duties as directed by management, demonstrating flexibility and a goal-oriented mindset
Qualifications
Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification
Minimum 2 years of professional experience as a Front Office Associate, or 1 year of experience in a Team Leader capacity within a hotel or hospitality environment
Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions
Proficiency with hotel management systems and computer applications
Excellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues
Demonstrated expertise in guest service delivery and customer satisfaction management
Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment
Proven ability to handle conflict resolution and guest complaints with empathy and professionalism
Active selling and upselling capabilities with a results-oriented approach
Cultural sensitivity and the ability to work inclusively with diverse teams
Leadership potential and willingness to support team members and management initiatives
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