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Job Description
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Attend and directs daily front office operations and as a one of the team.
Attends to credit problems.
Performs any other duties as directed by the Guest Service Manager & Assistant Manager.
Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department.
Provide efficient, friendly and professional service to all guests.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Qualifications
BHM degree with 2 years experience as Front Office Associate or 1 year experience as Team Leader
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