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Job Description
Prime Function:
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Qualifications
Previous experience in a similar role within the hospitality industry is preferred.
Exceptional customer service skills with a friendly and outgoing personality.
Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
Excellent organizational and multitasking abilities, with a keen attention to detail.
Proficiency in using computer systems and hotel management software.
Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
Flexibility to work various shifts, including weekends and holidays.
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