GEM Hospital, a leading healthcare institution in Chennai, is seeking a dedicated and professional Front Office Executive to join our dynamic team. This full-time, on-site position is an excellent opportunity for a candidate with mid-senior level experience to contribute to the smooth functioning of our hospital's front office operations in the heart of Chennai.
As a Front Office Executive at GEM Hospital, you will be the first point of contact for patients and visitors, playing a vital role in shaping their experience with our healthcare facility. Your responsibilities will include managing patient registrations, handling inquiries, coordinating with various departments, and ensuring that every visitor receives a warm and professional welcome. Your work will directly support our mission of delivering high-quality, compassionate healthcare services.
We offer a competitive monthly salary in the range of ₹18,000 – ₹30,000, along with a supportive work environment in one of Chennai's most respected healthcare institutions. If you are a confident, empathetic professional with a passion for healthcare and outstanding communication skills, we invite you to join our team.
Responsibilities
Greet and welcome patients, visitors, and vendors with a professional and courteous demeanor
Manage patient registrations, appointments, and check-in/check-out processes efficiently
Handle incoming calls, respond to inquiries, and direct calls to appropriate departments
Coordinate with clinical and administrative staff to ensure smooth patient flow
Maintain accurate patient records and update information in the hospital management system
Assist patients with insurance verification, billing inquiries, and other administrative matters
Manage front office cash counter transactions and issue receipts accurately
Address patient complaints and escalate complex issues to the appropriate department head
Ensure the front desk area is clean, organized, and well-stocked with necessary forms and materials
Provide assistance with admissions, discharge procedures, and medical documentation as required
Support the coordination of outpatient services, follow-up appointments, and referral processes
Adhere to hospital policies, data privacy regulations, and patient confidentiality standards at all times
Requirements
Bachelor's degree in any discipline; a degree or diploma in Hospital Administration.
2–5 years of experience in front office or customer service roles, preferably in a hospital, clinic, or healthcare setting
Excellent verbal and written communication skills in English, Tamil, and Hindi
Strong interpersonal skills with a patient-focused, empathetic approach
Proficiency in MS Office (Word, Excel) and familiarity with hospital management software or EHR systems
Ability to multitask, prioritize tasks, and work effectively in a fast-paced medical environment
Professional grooming, presentation, and etiquette suitable for a healthcare front office environment
Strong problem-solving skills and the ability to handle stressful situations calmly and diplomatically
Attention to detail in data entry, record keeping, and cash handling
Willingness to work flexible hours, including weekends and public holidays, as per hospital scheduling requirements
Knowledge of basic medical terminology is preferred
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