Front Office Associate in Agra, भारत

ITC Mughal, a Luxury Collection Resort & Spa, Agra is a 233-room-and-suite luxury resort set amid 23 acres of Mughal-inspired gardens near the Taj Mahal. Its operations include Peshawri, Taj Bano and Mughal Pavilion dining, Kaya Kalp – The Royal Spa, meeting and banquet spaces, guest services and Responsible Luxury initiatives.

ITC Mughal, a Luxury Collection Resort & Spa, Agra is inviting applications for Front Office Associate in Agra, Uttar Pradesh . Support front desk operations and deliver attentive, accurate guest service for arrivals, stays and departures. This is an on-site, Full Time opportunity at ITC Mughal, Tajganj, Agra.

Position and Department

Job title: Front Office Associate. Department: Front Office. Job type: Full Time. This vacancy calls for professionalism, responsible service and cooperation with hotel colleagues. Final work schedules and reporting relationships will be confirmed by the hiring team.

Key Responsibilities

• Welcome arriving guests, support registration and coordinate check-in and check-out procedures.
• Answer front-desk and telephone enquiries professionally and direct requests to the correct departments.
• Update guest information and room status accurately within hotel systems.
• Coordinate with housekeeping on room readiness, arrivals, departures and priority requests.
• Support billing, payment handling and documentation under hotel policies.
• Respond thoughtfully to guest needs and escalate exceptional requests or complaints appropriately.
• Maintain shift handovers, service logs, privacy and property safety standards.
• Help guests discover resort experiences and local Agra attractions.

Relevant Skills and Experience

• Guest-facing hotel reception or front-office experience is an advantage.
• Confident and courteous communication, guest service and attention to detail.
• Familiarity with property-management and reservation systems is helpful.
• Ability to work collaboratively and maintain discretion during busy shifts.

Service and Team Standards

Hospitality colleagues at a luxury resort contribute to guest satisfaction through respectful communication, accuracy, attention to detail, safe practices and collaboration across departments. Any specific qualifications, experience requirements and duties will be assessed and confirmed by the employer during recruitment.

About ITC Mughal Agra

ITC Mughal, a Luxury Collection Resort & Spa, Agra, is a luxury hotel in approximately 23 acres of Mughal-inspired gardens near the Taj Mahal. The resort has 233 rooms and suites, dining experiences including Peshawri, Taj Bano and Mughal Pavilion, Kaya Kalp – The Royal Spa, extensive meeting and banquet facilities, and a focus on Responsible Luxury.

The resort is known for Mughal-inspired architecture, luxury dining, wellness and conference facilities. Team members support stays, celebrations, meetings and personalised guest experiences.

Job Location

Tajganj, Ground Floor, Fatehabad Road, approximately 4 km from the Taj Mahal, Agra, Uttar Pradesh 282001, India. This is an on-site hotel position in Agra, Uttar Pradesh 282001.

Employment Information and Application

Employment type: Full Time. Salary, exact shifts, benefits, starting date and application deadline have not been stated in the vacancy announcement and will be confirmed by the hotel. Use the Apply option provided on this page to submit an application through HorecaHire.