Wildflower Hall, An Oberoi Resort, Shimla is a luxury mountain retreat operated by Oberoi Hotels & Resorts. Nestled in the Himalayan foothills at an altitude of over 8,000 feet, the resort is surrounded by dense cedar forests and offers panoramic views of snow-capped peaks. Originally the residence of Lord Kitchener, the property has been restored and transformed into one of India’s most prestigious luxury resorts, blending colonial charm with modern elegance. The resort is known for its spacious rooms, personalized service, world-class dining, and curated guest experiences including spa therapies, nature walks, and outdoor adventure activities. As part of The Oberoi Group, the resort upholds globally recognized standards of excellence, focusing on exceptional guest service, attention to detail, and employee development. It offers a professional environment where hospitality professionals can build rewarding careers while delivering memorable experiences to a global clientele.

Job Summary
We are hiring a Front Office Associate responsible for delivering exceptional guest service and ensuring smooth front desk operations. The role involves managing guest check-in/check-out, handling reservations, and coordinating with internal departments to provide a seamless guest experience.

Key Responsibilities

Handle guest check-in and check-out efficiently
Welcome guests and provide a professional first impression
Manage reservations, room allocation, and billing processes
Respond to guest queries, requests, and complaints promptly
Coordinate with housekeeping, concierge, and F&B teams
Maintain accurate guest records in PMS (Opera or similar)
Ensure lobby and front desk standards are maintained
Assist with VIP arrivals and special guest requirements
Follow hotel policies, SOPs, and service standards

Requirements

Education

Diploma or Bachelor’s degree in Hotel Management or Hospitality

Experience

1–3 years in Front Office / Guest Relations (preferred)
Freshers with strong communication skills may apply

Skills

Strong communication and interpersonal skills
Customer service orientation
Basic computer knowledge and PMS familiarity
Problem-solving ability
Professional grooming and presentation

Working Conditions

Rotational shifts, including weekends and holidays
9-hour shift with weekly off

Reporting To

Front Office Manager / Duty Manager

Preferred Candidate Profile

Positive attitude and guest-first approach
Ability to work in a fast-paced environment
Team player with attention to detail

Front Office Associate

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