Job Title: Front Desk Executive – Healthcare (Hospitality Background Preferred)
Location: Mumbai
Role Overview:
We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.
Key Responsibilities:
Maintain accurate patient records & follow-ups
Handle patient inquiries, appointments & service coordination
• Deliver a warm, professional & empathetic patient experience
• Manage front desk interactions & patient flow
• Coordinate with medical & support teams for seamless service
• Address patient concerns, feedback & service recovery
• Ensure high standards of customer service aligned with healthcare protocols
• Support billing coordination & basic administrative tasks
Requirements:
• Experience in Hospitality / Guest Relations / Customer Service
• Strong communication & interpersonal skills
• Patient-first attitude with empathy & professionalism
• Ability to handle sensitive situations calmly
• Basic knowledge of healthcare environment is a plus
Preferred Profile:
Candidates from hotel, airline, clinic, wellness or service industry with strong customer handling experience.
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