We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines.

Requirements

Key Responsibilities

Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
Provide onsite break-fix support and replace defective hardware components.
Perform operating system imaging, installation, reinstallation and basic configuration.
Carry out hardware upgrades, including RAM and SSD installation.
Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
Log, update, track and close hardware service calls through the designated ticketing system.
Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
Provide regular updates to users, reporting managers and relevant support teams.
Follow client-site procedures, safety requirements and information security policies.
Ensure appropriate handling and safeguarding of company and client assets.
Travel to client locations when required to provide onsite support.

Required Skills and Qualifications

Diploma or bachelor’s degree in Computer Science, Information Technology, Electronics or a related discipline.
1–4 years of experience in desktop support, hardware support or field services.
Strong knowledge of laptop and desktop hardware troubleshooting.
Experience in hardware component replacement and system upgrades.
Working knowledge of Windows installation, OS imaging, drivers and basic software configuration.
Knowledge of printers, scanners, monitors, docking stations and other peripherals.
Familiarity with IT service-ticketing systems and incident-management processes.
Basic understanding of networking concepts such as IP addressing, LAN, Wi-Fi and connectivity troubleshooting.
Ability to coordinate professionally with users, vendors, OEMs and internal teams.
Willingness to travel and work at different client locations, depending on operational requirements.

Preferred Qualifications

Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation or OEM hardware certifications.
Experience working in an enterprise environment or providing support at multiple client locations.
Familiarity with asset management, warranty tracking and preventive-maintenance schedules.

Benefits

Health insurance coverage for the employee, spouse, children, and dependent parents.
Long-term benefit savings plan with employer matching contributions.
Opportunities for professional development and advancement within the organization.

Field Services Engineer

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