Field Service Engineer responsible for on-site installation, maintenance, and repair of Agilent GCMS and multi-vendor analytical systems at customer locations. Diagnoses equipment issues, optimizes configurations, and ensures customer satisfaction through preventive maintenance guidance and technical support.
Responsibilities
Install, configure, and optimize GCMS hardware, software, and networking products at customer sites
Diagnose and resolve GCMS system performance issues and equipment problems
Perform preventive maintenance, calibration, and repair services for analytical instruments
Advise customers on maintenance practices and system configurations to optimize performance
Collaborate with internal teams and manage technical escalations for customer solutions
Requirements
Master's degree in Chemistry, Analytical Chemistry, Instrumentation, Pharmacy, Biotechnology, or Life Science
5+ years relevant experience in analytical instrumentation or field service
Knowledge of GCMS analytical instruments and basic theoretical principles
Strong troubleshooting and problem-solving skills with technical aptitude
Excellent verbal and written communication and interpersonal skills
Willingness to travel 100% and meet customer credentialing requirements
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