Field Service Engineer position supporting Cepheid GeneXpert diagnostic products across Pune and SAARC regions. Responsibilities include field support, customer training, equipment installation, troubleshooting, and maintenance while managing service revenue and customer satisfaction.
Responsibilities
Provide field service support for GeneXpert product line across assigned territory
Install instrumentation and conduct customer training in coordination with Application team
Troubleshoot and repair malfunctioning equipment and software issues
Document product reliability, maintenance issues, and design problems for technical support escalation
Manage spare parts inventory and maintain service records for compliance and audit purposes
Requirements
Bachelor's degree in Electronics or related Engineering discipline
0–2 years field service experience
Medical Diagnostics products experience
Advanced troubleshooting and systematic problem-solving skills
Knowledge of GMP and ISO requirements
English and local language proficiency
Ability to travel 75% and lift equipment up to 20 kg
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