Perform end-to-end Failure Analysis (FA) on physical hardware samples, including board-level debug and component diagnostics, and document findings in issue-tracking databases.
Conduct on-site technical audits at repair centers and manufacturing partners, including inventory checks, root-cause data collection, and physical hardware verification to validate repair procedures.
Prepare detailed technical reports based on failure-analysis investigations and data analysis, providing clear diagnostic evidence to support engineering decisions.
Execute SQL queries to extract, clean, and analyze field performance metrics, repair data, and telemetry logs; identify and flag data anomalies for quality assessment.
Monitor bug trackers and quality databases to follow investigation progress, identify technical bottlenecks, and escalate issues based on data trends.
Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders.
Key Requirements
Bachelor's degree in Electrical, Mechanical, or Systems Engineering, Computer Science, or equivalent technical experience.
4 years of relevant experience in field quality, hardware failure analysis, repair engineering, manufacturing quality, or related technical areas.
Strong proficiency in SQL for data extraction, cleaning, and analysis.
Familiarity with board-level diagnostic tools such as multimeters, oscilloscopes, and failure-analysis software.
Practical experience applying 5-Why analysis, Fishbone diagrams, or similar root-cause identification methods in a hardware environment.
Ability to troubleshoot hardware issues and derive data-backed insights with limited guidance.
Ability to travel approximately 30–50% to service centers and manufacturing sites to conduct independent diagnostic and audit work.
Good written and spoken English.
Preferred Experience
Experience in high-volume consumer electronics manufacturing, connected-device repair, service operations, or factory production environments.
Hands-on exposure to repair-center audits, manufacturing-site audits, or field-quality investigations.
Experience working with technical issue-tracking systems, quality databases, or standardized reporting tools.
Professional fluency in spoken and written Hindi and English to support local vendor communication, site activities, and regional cross-functional collaboration.