Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
Requirements
What your day will look like
*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*
Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
Act as a primary technical point of contact for key projects to Genetec’s partners.
Develop and maintain a strong relationship with new and existing customers.
Develop and maintain an extensive working knowledge of Genetec's solutions.
Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
Ensure timely escalation of critical customer related issues through proper channels.
Ensure timely resolution of customer issues.
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
Provide reporting as requested by Genetec and the customer.
About you
General Criteria
Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
Experience in customer service, technical support, and/or project management.
Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
Excellent knowledge of networking principles and IP protocols.
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
“Can do” attitude, able to multitask and an ability to manage priorities.
Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
Strong team player while possessing the autonomy to manage your own workload.
Excellent communication skills.
Capacity to travel 30/40% of the time.
Technical Assets
Deployment and troubleshooting of security systems such as:
CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
Access control systems (reader, controller, wiring, etc.)
License plate recognition systems and concepts.
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
C#, Visual Basic, VBScript, PowerShell, or similar technologies.
What’s in it for you
The opportunity to make a difference in an international and diverse work environment
To be creative and challenge the status quo by bringing new ideas to the table
To work in an industry-leading global company with flat hierarchies
A wide range of opportunities to develop professionally and personally
Genetec is an equal opportunity employer. 4.5/5 agreed in an Internal Engagement Survey “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”
Field engineer Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, ...
... incident coordination and critical examination periods as required. - Work effectively within shift/extended-hours rotations and provide cross-coverage with other field engineers to ensure uninterrupted site support. - Support across infrastructure, server/network, server-room, end-user, AV, and classroom technology domains, ...
... venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Job Segment: Field Engineer, Engineer, Application Engineering, Hydraulics, Manufacturing Engineer, Engineering
... improving transportation and urban infrastructure efficiency. Understand better who we are by visiting Context In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations. ...
... businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. The opportunity The Field Engineering AJO consultant is a customer-facing, technical advisory role that requires providing advisory support to Clients/Implementation Partners for implementing ...
The WS Field Engineer - (Well Production Services) WPS is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WS Field Engineer - WPS identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. - Ensure job deliverables are accurate ...
FIELD SERVICE ENGINEER Well-Known Paints Company | Multiple Locations We are hiring Field Service Engineers for a leading paints company. Freshers and experienced candidates with a technical background can apply. Role: Field Service Engineer Eligibility: - Diploma / ITI / https://jobeax.com/link/2DENLGgQM7whDhaE candidates ...
... 800xA (minimum 1 year); knowledge of other ABB Systems like Freelance and communication protocols such as Profibus, Modbus, and OPC. - Skilled in executing brownfield DCS projects as Resident engineer including application modifications, retrofits, controller migrations, and on-site commissioning. - Capable of effective communication ...
We are seeking a proactive and technically capable Field Network Engineer to support our ISP (Internet Service Provider) / Telecom field operations. The role focuses on the on-site delivery of technical services, including installation, maintenance, troubleshooting, and customer support for broadband and network infrastructure. ...
... automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve 1 | Senior field service engineer its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle ...