Vacancy description
Genetec
India, Bengaluru
Field Engineer (Installations) in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
Field engineer
Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it's our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
We provide training and support to help you reach your full potential within this role*
Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises
Act as a primary technical point of contact for key projects to Genetec's partners
Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool
Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests
Degree in Computer Sciences, Electrical Engineering, or equivalent experience
Experience in customer service, technical support, and/or project management
Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
Excellent knowledge of networking principles and IP protocols
Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts
'Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software
Capacity to travel 30/40% of the time
Technical Assets
Deployment and troubleshooting of security systems such as:
CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
C#, Visual Basic, VBScript, PowerShell, or similar technologies
To be creative and challenge the status quo by bringing new ideas to the table
To work in an industry-leading global company with flat hierarchies
4.5/5 agreed in an Internal Engagement Survey 'People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.'
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