FCI CCM - IT System Specialist - Enterprise Applications in Noida, भारत

About the Role : We are seeking an experienced IT Systems Specialist with 5+ years of experience in managing enterprise business applications such as CRM, HRMS, Recruitment, Ticketing, ERP, and related https://jobeax.com/link/6l022AziJZbiShMe and Responsibilities : - Own and manage the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.- Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors.- Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management and minimal business disruption.- Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.- Administer user accounts, roles, and permissions across all business applications.- Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.- Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs) and knowledge base articles.- Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained.- Manage relationships with software vendors, coordinate issue resolution, and recommend system optimization opportunities.- Implement operational security best practices and support IT Security and Governance https://jobeax.com/link/z8zZoTpaPGueKs6p Qualifications & Experience : - Bachelor's degree in information technology, Computer Science, Engineering, or a related discipline.- Minimum 5+ years of hands-on experience managing and administering enterprise business applications.- Proven ability to quickly learn and support new business applications using documentation and AI tools.- Strong expertise in at least one enterprise business application, including configuration and integrations.- Experience in troubleshooting complex technical issues and driving resolution with minimal supervision.- Good understanding of system configuration management, software upgrades, and change management.- Experience in user access management, role-based permissions, and data integrity processes.- Strong analytical, problem-solving, and communication skills.- Knowledge of API integrations, workflow automation, and reporting tools is an added advantage.- Relevant certifications in CRM, HRMS, ERP, or ITSM are preferred. (ref:hirist.tech)