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Job Description
Prime Function:
- Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
- Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, and guest service.
- Monitor and supervise service flow in the assigned outlet.
- Any matter which may effect the interests of Mercure Lucknow Gomti Nagar Lucknow should be brought to the attention of the Management
Key Responsibilities:
Food & Beverage Planning
- To plan & execute the operations of the assigned outlet.
- Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
People Management
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
- Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
Financial Management
- Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to GM
- Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.
Operational Management
- Sales promotion by organizing events and food festivals for the assigned outlet.
- Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
- Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
- Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
- Ensure that the team adheres to the company's uniform and hygiene standards.
- Ensure that quality is maintained in all aspects of the work and as per the standards.
- Ensure to continuously delight the customers by offering trend setting and innovative products and services.
- Handle additional responsibilities as and when delegated by Management.
Qualifications
Diploma/Degree in Hotel Management or Equivalent
Additional Information
Total 8 to 10 Years of experience in Hotel. minimum one year experience in similar role.