Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Prime Function:
- Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
- Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
- Ensure to attend to guest complaints, requests or inquiries regarding the services.
- Any matter which may affect the interests should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
- Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru at Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.
- Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Assist the F&B Manager to prepare and submit in the required format all information necessary for budgeting timeously and accurately.
Operational Management
- Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
- Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
- Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
- Ensure on a daily basis that all the amenities are properly arranged prior to service.
- Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
- Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
- Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.
Key Contacts
Liaises with
Responsible for (as assigned)
F&B Manager & F&B Team
F&B Operation
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
Diploma or Degree in Hotel Management, Hospitality Management, or a related field.
Additional Information
2–3 years of experience in Food & Beverage Service, preferably in the hotel industry.
Good understanding of food and beverage operations, menu knowledge, and service standards.