Chauffit is a safety-first, on-demand driver service for people who own a car but can't always, or shouldn't, drive it themselves. Customers book a professionally verified and assessed driver within minutes, for their own car, and pay only for the trip.
We are building the most trusted way to get your car driven, starting with Gurugram, where we launch in November 2026. Our apps are live, and we are a small, ambitious team focused on safety, reliability and an exceptional customer experience.
About the Role:
As our External Operations Associate, you will own everything that happens on the ground. You will build our driver and biker supply, set up and manage the partners we depend on, and open new areas and channels as we grow across Gurugram.
This is a field role that combines operations and business development. Some days you will be onboarding drivers; other days you will be pitching a club, a bar or a residents' association. In the early weeks after launch you will also be the first responder when a trip needs urgent help.
Location: Gurugram (field-based, on-ground)
Type: Full-time
Salary: ₹3.6 - 4.2 LPA
Start date: 16 November 2026
What Success Looks Like:
First 30 days: Run a repeatable driver and biker onboarding process, from sourcing to verification to training, and have our core vendors (training, uniforms) delivering on time
First 60 days: Bring live partnerships with clubs, bars and residential societies that send us bookings, each tracked from first contact to first trip
First 90 days: Own the playbook for opening a new area: supply, partners and on-ground readiness, with the numbers to show it works
Key Responsibilities:
Driver and biker onboarding
Source drivers and bikers through referrals, local networks, job boards and on-ground drives
Run document collection, background verification and assessment for every partner
Coordinate training and uniforms so each partner is road-ready on day one
Keep the supply pipeline and partner records current
Vendor and partner management
Manage our third-party partners, including the driving school that trains our drivers and the uniform supplier
Negotiate terms, track deliveries and fix issues before they reach customers
Business development and expansion
Pitch and close partnerships with clubs, bars, residents' welfare associations (RWAs) and other local channels
Follow up on leads and keep a partner tracker with status and next steps
Scout new areas and prepare supply and partners before each one goes live
On-ground support
Handle SOS and urgent trip issues in the early launch phase, and escalate to the founders when needed
Oversee the kiosk during night operations, ensuring it is staffed, operational and running smoothly
Support launch events, society activations and kiosks with the marketing team
Share a weekly update on supply, partners and issues, with what to fix next
Requirements:
1–3 years in field operations, supply onboarding, business development or partnerships (strong freshers with on-ground experience are welcome)
Comfortable spending most of the day in the field across Gurugram, including some evenings and weekends around launch
Confident in Hindi and English, able to talk with drivers, vendors and venue managers alike
Organised with trackers in Google Sheets/Excel, and quick to follow up
Calm and practical under pressure, with high ownership
Own two-wheeler and valid driving licence
Good to Have:
Experience in mobility, ride-hailing, logistics or quick commerce operations (driver or delivery partner onboarding)
An existing network of drivers, clubs, bars or RWAs in Gurugram
Experience negotiating with vendors
What We Offer:
Build Chauffit's on-ground operations from launch day, working directly with the founders
Real ownership: your playbook becomes how we open every new area
A fast learning curve across operations, partnerships and growth
An open culture where your ideas from the field shape the product
A clear path to lead an operations team as we expand
Chauffit is an equal opportunity employer. We are committed to building a diverse and inclusive team, and we do not discriminate on the basis of gender, caste, religion, disability, sexual orientation, age or background. All applications are evaluated solely on merit.
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