Experience Specialist in Bombay, भारत

Actively hiring

Experience Specialist

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 7,00,000 - 10,00,000 ₹ 7,00,000 - 10,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

18 Nov' 26

Posted 1 week ago

Job

51 applicants

About the job

As an experience specialist, you will be working in a diverse and knowledgeable Experience Team to ensure you deliver exceptional customer service at the Samsung Flagship Store. Reporting into the experience management team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalized experience. Your technical skills will be essential in delivering top-notch product demonstrations and showcasing the unique features and benefits of Samsung products.

Key Responsibilities:

1. Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination to find positive solutions, whilst being a powerful advocate of the Samsung brand
2. Continuously building your product knowledge and keeping updated on any product developments, with the support of the in-store training team
3. Help customers stay connected through effective live demonstrations and explanations of our connected living products and services
4. Generating sales in line with the brand guidelines
5. To support all Samsung Flagship Store operational policies and processes with excellence, exceeding customers' expectations, and upholding our brand
6. Create an environment that is a great place to work for you and your colleagues through your dedication, honesty, and desire to support others
7. Working as one team to deliver a successful execution across KPI's at all times, these can range from NPS, CSAT (customer satisfaction), and more (subject to change at any time)
8. Ensure ownership of personal KPI's and contribute towards team KPI's consistently to reach the Samsung Flagship Store goals over each defined period
9. Adhere to information cascaded from team huddles and procedures, and ensure to implement these during your day-to-day and customer interactions
10. Supporting all in-store events, from classes through to one-off launch experiences, to build brand awareness and create memorable experiences through consumer interactions
11. When supporting cross-functional teams, ensuring all procedures are being followed correctly and in accordance with Samsung brand standards
12. Providing detailed, interactive, and engaging tours of the Samsung Flagship Store Space. Describing the experience zones within, to ensure memorable customer experiences
13. Ensuring all customers feel welcome and helping them to understand the layout of the store if required
14. Live the values and lead by example
15. Be Brave - Be open-minded to discover, learn, and educate on products and customer experiences
16. Hero People - Go the extra mile in creating and implementing ideas to enhance the Samsung Flagship Store community
17. Take Pride - Strongly upholding the Samsung Flagship Store brand both on and off shift
18. Better Together - Be caring and supportive with colleagues and customers
19. Enjoy it - Arrive with a positive attitude each day, making team members and customers feel at ease
20. Promptly address any issue
21. Follow company policies and procedures, and escalate to senior management where required

Skill(s) required

Client Interaction Customer Support Retail Management

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Mumbai only

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 7,00,000 - 10,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 6,00,000 - 8,00,000 /year

2. Variable pay: ₹ 1,00,000 - 2,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Health Insurance

Number of openings

4

About Anakin Management Consultants Pvt. Ltd.

We are a ten-year-old management/recruitment solution company with headquarters in Mumbai. We specialize in the recruitment of mid-management positions and above. We work in the financial services, hospitality, insurance, FMCG, and manufacturing domains.

Activity on Internshala

Hiring since May 2019

13 opportunities posted

6 candidates hired

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